Frequently Asked Questions

UNDERTALE The Determination Symphony is about 2 hours long including a 20-min intermission.

UNDERTALE: The Determination Symphony follows the age policy of each venue. For specific age requirements or restrictions, please contact the venue you will be attending directly for more information.

• Costumes and daily wear shall not expose the body in such a way as to be deemed indecent exposure under local law. All audience members must wear shoes at all times while inside the venue.

• All cosplay worn at the venue must fit through a standard doorway.

• No bulky costumes, cosplays, or items that would obstruct the aisles.

• No cosplay or props may generate odor, smoke, or fog, or have overly bright or flashing lights.

• No Cosplay or items that would obstruct another audience members view or sightline to the stage.

• No hats or obstructive headwear may be worn during the performances. Exemption only for religious headwear.

• No costumes may be realistic depictions of local law enforcement or military uniforms, or have the words POLICE, SWAT, FBI, DEA, CIA or any other official Government Agency names or initials on them.

• Prohibited items or costumes will NOT be stored by the venue.

Venue staff shall have full discretion in interpreting the following guidelines:

• Props that are designed primarily as weapons or tools (pickaxe, sword, or axe) may not be made of metal, regardless of how sharp or dull the prop may be.

• All props must be small enough to fit into the audience member’s lap, and they must not spill over adjacent seats or block the stage view of other audience members.

• No firearms, airsoft weapons, replicas of guns, or props that use components of these in their construction are allowed.

• No functional bows or arrows.

• No metal or wood bats, metal pipes, or long metal chains.

• Props should not be made of glass or contain glass components. This includes, but is not limited to, bottles, glass tubes, solid glass statues, etc.

• Any item that is designed or manufactured with the intent to cause bodily injury or death, any item that is illegal in the state or locality where the show is taking place, or any other item that appears dangerous or may pose a risk of harm will not be allowed on the premises.

• Any lights that blink rapidly or brightly enough that they disturb others should not be included in props.

• Operating a prop to shoot an object of any material is not allowed.

All audience members are encouraged to arrive early to the performance to ensure the additional security measures to ensure everyone has a safe and enjoyable experience.

Note that each venue may have their own guidelines in addition to these. Please see venue websites for more information. here

We strongly recommend purchasing tickets only through the ticket links listed on this website, as we have no control over purchases made outside of these indicated websites. Tickets bought from third-party sources may not be valid, and unfortunately, we are unable to assist with issues related to such purchases. For a secure and reliable experience, please use official channels for ticket purchases.

If you need help with merchandise that you purchase at the concert, please reach out to our merch team for assistance.

Email: Help@please.co

Tickets are sold through the local ticketing vendor. If you are unable to locate your confirmation email or concert tickets, please reach out to the venue of the concert you are attending. They will be able to help you locate your purchase.

Tickets were not sold through our platform. For information regarding refunds, please contact the ticketing vendor or venue directly to review their refund policy.